The Bay, Canada's leading destination for life and style, is excited to announce it has partnered with ReturnBear, Canada's first end-to-end online returns service provider, to provide its customers with easier returns. Now, many items purchased on TheBay.com - including purchases from Marketplace sellers - can be returned quickly and easily using ReturnBear technology on TheBay.com. Coinciding with a staggered online launch, customers will see the new process based on their proximity to Hudson's Bay stores. Additionally, ReturnBear drop-off locations have opened in 10 Hudson's Bay stores in Ontario, with rollout planned throughout the Hudson's Bay store network by Spring 2023.
For online shoppers, two easy return options are at their fingertips, no matter whether they've purchased an item from The Bay or, for the first time, one of its more than 900 Marketplace sellers. No need to repack items, print shipping labels or mail back - shoppers simply 'initiate a return' in their order history to generate a QR code, then have the QR code scanned in store to drop off their return. Alternatively, customers can click 'initiate a return', print a return label and mail back.
ReturnBear and The Bay are also working together through return inventory tracking and consolidated logistics, which creates transparency and service enhancements. For example, customers are able to access status updates on where their package is in transit, or timelines for refunds . Additionally, ReturnBear drop-off points within Hudson's Bay stores will also accept and process returns from other brands in the ReturnBear network.
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In partnership with eShipper. Win customers in the long run by stepping up your pre and post purchase customer experience.
Creating The Ultimate Returns Customer Experience With Data Integration. Blog is written by Vanessa Matos — Digital Marketing Manager at VL OMNI.
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