We've got your back with services that include:
Package-Free & Label-Free Drop Offs
Reduce your shipping costs and amaze your customers with the convenience of a coast-to-coast drop-off network that eliminates the need for return packaging and shipping labels. Let your customers choose how and when they make their returns via mail-in or drop-offs.
How that benefits your operations:
- No re-packing or label printing unless the customer wants it
- Instant exchanges, store credit, or refunds processed on the spot (~90 seconds)
- Save 60%+ on your return shipping costs for every drop-off return
Palladium Boots saw 54% adoption of the drop-offs return option in just 1 month of using ReturnBear.
Hands-On Item Inspection & QA
Good news! No more inspecting, folding, repacking, and manually approving refunds. We reduce customer service effort by fully automating the return process for you and your customers – and we do it end-to-end with our white glove processing services.
If you're a channel seller dealing with returns from multiple marketplaces, we can receive, validate and consolidate all of your returns.
How that benefits your operations:
- Inspection, quality control, repacking, and retagging
- Batch consolidation for returned items
- Unlimited disposition locations
"Since using ReturnBear, our return-related customer service tickets have gone down, customers receive refunds in a timely manner."
Cross-Border Returns
Reduce the complexity, cost, and time it takes to manage your cross-border returns. We offer US and Canadian rate shopping and can provide customs-ready shipping labels for your cross-border mail-in returns. No need to worry about shipping fees and US/CAD conversions.
… or, maybe those cross-border returns shouldn’t even make that journey? Talk to us about our Micro-Forward Fulfillment option, and how we can ship those products to your next customer instead.
Branded Consumer Portal
We’ll set you up with a fully branded customer portal that automates your returns. Incentivize exchanges and store credit to retain revenue, and manage any fees that need to be passed back to the customer.
How that benefits your operations:
- Customize the look and feel of your consumer portal
- Promote exchanges or store credit (including credit bonuses)
- Automate your return authorization requests — from your custom policies and return criteria to shipping label or drop-off QR code generation
- Let customers choose whether they mail-in or drop-off returns
- Create custom returns reasons and monitor your return analytics
- We'll help set this all up for you, and have you up and running in as little as 48 hours
"They thought of everything for the onboarding, making the process peaceful and easy." #businessangels
Automation, Exchanges, Store Credit
Save your team hours of manual work with our automated returns and exchanges portal. No more manual review and approval for every return request — all you have to do is set your return policies and let the system do the rest!
Reduce refunds by encouraging customers to exchange their purchases or opt for store credit - you can even offer store credit bonuses to keep your customers shopping.
On average, brands that use ReturnBear see 53% of customers adopting Exchange or Store Credit over Refund.
Micro-Forward Fulfillment
If you're a DTC brand or a marketplace seller, we can send your ready-to-sell returns to your next closest customer and make your inventory even more profitable.
Fulfill orders to your next customer faster and more cost-effectively from our East and West Hubs, and reduce the need to ship items back to central fulfillment locations.
Returns have a huge environmental impact, and adding Micro Forward Fulfillment to your reverse logistics plan will help reduce carbon emissions throughout your return process.
