Reverse Logistics, Reimagined for Global eCommerce

Offer customers a local return experience anywhere you sell, while you save on shipping, cut fraud, and get visibility across your return lifecycle. From returns software to smart logistics, ReturnBear helps brands manage global returns locally—faster, cheaper, and with less risk.

The Step-by-Step of End-to-End Returns

Customer return

STEP 1

Consumer Return

Customers can initiate their return using a branded returns portal. Or, if you have a return portal solution you already use, ReturnBear can integrate with it. Meet your customers where they are with package-free label-free drop-off and local mail-in solutions.

STEP 2

Item Verification

Confirm you're getting the right item back and that it's in new, unused and unworn condition. Verification protects brands from return fraud before issuing refunds.

render of characters folding returned items at returnbear

STEP 3

Inventory Processing

Recovered inventory gets graded, refurbished and repacked to then get items ready for resale or other dispositioning.

STEP 4

Fulfillment

Recommerce: forward fulfill to your next local customer, allowing to bring recovered inventory back into market faster and more cost-effectively

render of trucks receiving and delivering items

STEP 5

Disposition - liquidiation, donation

Depending on how a brand chooses for returns to be handled, we can do the following
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1) Liquidation: consolidate and distribute to liquidation centres or your own warehouses.
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2) Donation & Disposal: transport to sustainability-centred donation or recycling sites