Reverse Logistics, Reimagined for Global eCommerce

Offer customers a local return experience anywhere you sell, while you save on shipping, cut fraud, and get visibility across your return lifecycle. From returns software to smart logistics, ReturnBear helps brands manage global returns locally—faster, cheaper, and with less risk.

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The Step-by-Step of End-to-End Returns

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STEP 1

Consumer Return

Customers can initiate their return using a branded returns portal. Or, if you have a return portal solution you already use, ReturnBear can integrate with it. Meet your customers where they are with package-free label-free drop-off and local mail-in solutions.

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STEP 2

Item Verification

Confirm you're getting the right item back and that it's in new, unused and unworn condition. Verification protects brands from return fraud before issuing refunds.

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STEP 3

Inventory Processing

Recovered inventory gets graded, refurbished and repacked to then get items ready for resale or other dispositioning.

STEP 4

Fulfillment

Recommerce: forward fulfill to your next local customer, allowing to bring recovered inventory back into market faster and more cost-effectively

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STEP 5

Disposition - liquidiation, donation

Depending on how a brand chooses for returns to be handled, we can do the following

1) Liquidation: consolidate and distribute to liquidation centres or your own warehouses.

2) Donation & Disposal: transport to sustainability-centred donation or recycling sites

The Step-by-Step of End-to-End Returns

Step 1

Return Portal and Policy Automation Software

Your customers initiate a return using a branded consumer returns portal.

Next:

Convenient drop-off and mail-in

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Step 2

Convenient Drop-off and Mail-in

Meet your customers where they are with package-free / label-free drop-off and local mail-in solutions.

Next:

Return Verification and Refund Issuance

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Step 3

Return Verification and Refund Issuance

Confirm you're getting the right item back to protect from fraud before issuing refunds at ReturnBear drop-off points.

Next:

Return Processing

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Step 4

Return Processing

Grading and refurbishment of recovered inventory to get items ready for resale or other dispositioning.

Next:

Return Consolidation and Logistics

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Step 5

Return Consolidation and Logistics

Everything from merchandise recovery and consolidation to transportation and cross-border shipping.

Faster refunds for your customers

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Verified returns to protect against fraud

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Reduce logistics and shipping costs

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Simplify cross border returns management

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Get the Simplicity of Domestic Operations in International Markets

For returns from the US, Canada, the United Kingdom or Australia that need to be shipped cross-border back to warehouses in a different country.

Instead of
Get
Expensive individual cross-border returns
Local mailing labels, domestic shipping rates, and consolidated returns at drop-off and via bulk shipments
Fraudulent returns eating into your profits
Verified returns to protect from return fraud and support risk-free refunds
Cumbersome cross-border management processes
Pre-clearance, commercial invoices and shipping manifests handled for you

Ready for your all-in-one returns solution?

Chat with us today and learn more about how ReturnBear can help streamline returns for you and your customers.
Save up to 60% on comparable logistics costs while improving your customers' return experience.

Get Started