Returns that are delightful for consumers, profitable for retailers & better for the planet


About ReturnBear

Brands trust ReturnBear to optimize the full lifecycle of their ecommerce returns in both domestic and international markets. We combine comprehensive returns software with specialized reverse logistics services to give consumers a local return experience while reducing operating effort and logistics costs.

Bringing together minds from across logistics, tech and ecommerce industries

With backing from Koru, Cadillac Fairview and the Ontario Teachers' Pension Plan, we help brands optimize their customers’ return experience while retaining revenue and reducing shipping costs.

We help brands achieve sustainability objectives by reducing the number of packages in transit, the distances they have to travel, and by streamlining item recovery to avoid sending products to landfills.

Brands that work with us:

bond-eye logothe bay logoboox logonadare logodippin daisys logosuzy shier logo
photo of sylvia ng

Sylvia Ng
Chief Executive Officer

Ex- Shopify, Google, eBay

Ran Shopify’s Start product line responsible for products serving 80% of Shopify merchants. Inspiring 50 award winner, one of Bay Street Bull’s 2022 Women of the Year, DMZ 2024 Women of the Year.

photo of bernadette hunter

Bernadette Hunter
Chief Revenue Officer

Ex-FlavorCloud, Yahoo, Facebook

Sales account executive for tech giants Microsoft, Meta, Tumblr, turned sales  leader in the SaaS logistics space.

photo of tim wong

Tim Wong
Chief Product Officer

Ex- Shopify, You.i TV

Led Shopify’s order management and fulfillment platform. Built Canada’s largest DVD rental service and served media companies such as Sky, Turner and Twitch.

photo of rob domagala

Rob Domagala
Head of Business Development

Ex- TWG (acquired by Deloitte)

Led large custom digital transformations for RBC, Rogers, TSN, McKinsey, The Globe and Mail, and more.

photo of eva bennett

Eva Bennett
Head of Product Delivery

Ex- Motoinsight (acquired by AutoTrader)

Expert in enterprise software delivery. Managed multi-million dollar software contracts for clients such as Audi, Tridel, Volvo.

photo of ahmed saeed

Ahmed Saeed
Head of Logistics

Ex- Purolator, JoeyCo, RenoRun

Operated forward fulfilment for Amazon, Walmart, Canadian Tire, Marks, Sportchek, HelloFresh & Sameday Worldwide.

photo of

Steve Lounsbury
Head of Technology

Ex-Shopify, QNX/Blackberry

Specialized in the logistics domain at Shopify as a Senior Staff Developer. Worked on the Order, Fulfillment, Inventory and Checkout teams. Previously QNX/Blackberry.  

Board of Directors

photo of bryan marcovici

Bryan Marcovici
Co-Founder, CEO & Managing Partner at Koru

koru logo

Area of expertise: Startups

Expert in identifying and developing innovative new businesses and a Board Member for 6+ startups in Canada, the US & the UK. Bryan co-founded Koru, a Toronto based venture studio, where he leverages his skills in entrepreneurship, leadership, and building and scaling new companies.

photo of salvatore iacono

Salvatore Iacono
President and CEO of Cadillac Fairview

cadillac fairview logo

Area of expertise: Retail

Experienced commercial real estate executive and strategist leading  the growth strategy for Cadillac Fairview (CF), one of the largest owners, operators, investors and developers in North America. As President and CEO of CF, Sal is at the forefront of operations and management, working with world renown retail brands to grow their Canadian presence.

photo of michael wang

Michael (Si-Mai) Wang
Principal, High Investment Equities at Ontario Teachers’ Pension Plan

ontario teachers pension plan logo

Area of expertise: Logistics

With a background in direct equities investments, particularly late-stage growth, structured equities and public markets, Michael has been at Ontario Teachers'​ Pension Plan for 7+ years. As a Board Member for ReturnBear, he brings his expertise in logistics and transportation business management.

Bringing together minds from across logistics, tech and ecommerce industries

Play iconPause icon