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Some returns management success stories for brands that we helped to optimize their returns process and customer experience for returns.
Improved customer experience
Less time spent managing returns
Savings on international shipping
PROBLEM
Nadaré was spending hours managing their return process manually and were unable to cover the high cost of return shipping for their customers.
I hated dealing with returns before because people would get mad about having to print and pay for their own labels. It wasn't the most efficient way and I don't think my customers were very happy with my policy before."
SOLUTION
Since onboarding with ReturnBear, 90%+ of Nadaré’s customers have adopted drop-off returns, saving the brand over 76% in shipping fees.
When I saw the first few returns coming and it went smoothly it was a relief. Now I’m happy to give customers my return policy where before I was hesitant to share it.”
Andrea Norquay, Founder
Nadaré
Savings from drop-off adoption
Automated return management
Lower return processing time
PROBLEM
The footwear industry is known for high return rates. Palladium needed a solution to automate their return process, boost efficiency, and save them money on return shipping.
Our online returns were a manual process which involved multiple teams and multiple touch points with the customer.”
SOLUTION
In 2023 Palladium Boots saw more than 65% of all their online returns in Canada returned as package- and label-free drop-offs to ReturnBear locations, reducing return shipping costs by 70%.
Our return-related customer service tickets have gone down, customers receive refunds in a timely manner, and our warehouse team is able to get returned items back on the shelves quickly and efficiently for re-sale.”
Manny Alamwala, Director of Ecommerce
Palladium Boots Canada
Reduced customer support effort
Customer convenience with dropoffs
Revenue retention
PROBLEM
Numi was facing escalating customer support costs and long refund times for customers as a result of their manual, multi-step returns process.
Category: Women’s Apparel
Numi specializes in consciously-created, elevated basics (like their signature undershirts), all made with high-performance and ethically-sourced fabrics.
SOLUTION
In the two years of working with ReturnBear, Numi has seen an over 60% decrease in Canadian return costs, with nearly half of all returns dropped off at ReturnBear drop-off points.
This is my second time using ReturnBear for Numi and I honestly LOVE this. Super convenient with not needing to print a return label, easily accessible at Eaton Centre, and the staff is always super friendly. This was a great move on Numi’s end." - Numi Customer
Reduced customer support effort
Customer convenience with dropoffs
Revenue retention
PROBLEM
Orva’s manual return management process resulted in high error rates, warehouse inefficiencies and limited team-member collaboration.
Category: Footwear
One of Amazon’s largest third-party footwear sellers, Orva saw a high volume of returns regularly.
SOLUTION
ReturnBear introduced a unique identifier system that Orva uses to reduce duplication errors while also allowing multiple team members to work simultaneously in the system. This reduced inefficiencies while significantly improving inventory tracking and reconciliation
The unique identifier system was a game changer...It’s helped us process returns faster and with fewer errors, saving countless hours in the warehouse.”
Jason Pankowski, Vice President of Operations
Orva
Cost savings per return
Ease of market expansion
Improved customer experience
PROBLEM
Resultco was struggling with cross-border eCommerce returns, particularly from Canada. Expensive manual processes were also time consuming and stressful for the team.
Category: Accessories
Resultco is a fashion accessory manufacturer that has been a pioneer in the drop-ship business model for over 17 years.
SOLUTION
Resultco is saving nearly $15,000 annually in return costs, has been able to expand faster in the Canadian market and has improved customer experience. They recognize the easier return policy for their Canadian customers as one of the reasons for the increase in Canadian sales.
It’s just so much smoother...the customer [doesn’t] have to jump through hoops to return something… and now we don’t have to do more work to satisfy this customer and get their product back.”
Bryan Binno, Vice President
ResultCo
Discover how Resultco transformed cross-border returns with ReturnBear, saving $15K annually, improving customer experience, and expanding into new markets.
Read this article
Chat with us today to get a custom quote and learn more about how ReturnBear can help streamline returns for you and your customers. Save up to 50% on comparable logistics costs while improving your customers' return experience.
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