The Best End-to-End Returns Solution

Trusted by Brands Selling Internationally

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Trusted by retail brands

Since using ReturnBear: our return-related customer service tickets have gone down, customers receive refunds in a timely manner, and our warehouse team is able to get returned items back on the shelves quickly and efficiently for re-sale."
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Manny Alamwala, Director of Ecommerce
Palladium Boots Canada

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Since using ReturnBear: our return-related customer service tickets have gone down, customers receive refunds in a timely manner, and our warehouse team is able to get returned items back on the shelves quickly and efficiently for re-sale."
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Brandy Mercredi, Founder & CEO
FRANC

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Trusted by their customers

" The returns process is one of the fastest and most efficient. "
" This is my second time using ReturnBear for Numi and I honestly LOVE this. Super convenient with not needing to print a return label, easily accessible at Eaton Centre, and the staff is always super friendly. This was a great move on Numi’s end. "
" Very pleased and will be shopping with you more often now that I see how easy it is to return something if I'm not 100% satisfied. "
Bond-eye logoThe Bay
Palladium BootsDipping Daisys logoAlohas logoSuzy Shier47 logotrendyol logoBoox logo
Bond-eye logoThe Bay
Palladium BootsDipping Daisys logoAlohas logoSuzy Shier47 logotrendyol logoBoox logo
Bond-eye logoThe Bay
Palladium BootsDipping Daisys logoAlohas logoSuzy Shier47 logotrendyol logoBoox logo

Faster refunds for your customers

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Verified returns to protect against fraud

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Reduce logistics and shipping costs

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Simplify domestic and cross border returns management

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CASE STUDY

Some returns management success stories for brands that we helped to optimize their returns process and customer experience for returns.

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Improved customer experience

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Less time spent managing returns

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Savings on international shipping

PROBLEM

Nadaré was spending hours managing their return process manually and were unable to cover the high cost of return shipping for their customers.

I hated dealing with returns before because people would get mad about having to print and pay for their own labels. It wasn't the most efficient way and I don't think my customers were very happy with my policy before."

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SOLUTION

Since onboarding with ReturnBear, 90%+ of Nadaré’s customers have adopted drop-off returns, saving the brand over 76% in shipping fees.

When I saw the first few returns coming and it went smoothly it was a relief. Now I’m happy to give customers my return policy where before I was hesitant to share it.”

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Andrea Norquay, Founder

Nadaré

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Savings from drop-off adoption

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Automated return management

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Lower return processing time

PROBLEM

The footwear industry is known for high return rates. Palladium needed a solution to automate their return process, boost efficiency, and save them money on return shipping.

Our online returns were a manual process which involved multiple teams and multiple touch points with the customer.”

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SOLUTION

In 2023 Palladium Boots saw more than 65% of all their online returns in Canada returned as package- and label-free drop-offs to ReturnBear locations, reducing return shipping costs by 70%.

Our return-related customer service tickets have gone down, customers receive refunds in a timely manner, and our warehouse team is able to get returned items back on the shelves quickly and efficiently for re-sale.”

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Manny Alamwala, Director of Ecommerce

Palladium Boots Canada

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Reduced customer support effort

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Customer convenience with dropoffs

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Revenue retention

PROBLEM

Numi was facing escalating customer support costs and long refund times for customers as a result of their manual, multi-step returns process.

Category: Women’s Apparel

Numi specializes in consciously-created, elevated basics (like their signature undershirts), all made with high-performance and ethically-sourced fabrics.

SOLUTION

In the two years of working with ReturnBear, Numi has seen an over 60% decrease in Canadian return costs, with nearly half of all returns dropped off at ReturnBear drop-off points.

This is my second time using ReturnBear for Numi and I honestly LOVE this. Super convenient with not needing to print a return label, easily accessible at Eaton Centre, and the staff is always super friendly. This was a great move on Numi’s end." - Numi Customer

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Ready for your all-in-one returns solution?

Chat with us today to get a custom quote and learn more about how ReturnBear can help streamline returns for you and your customers. Save up to 50% on comparable logistics costs while improving your customers' return experience.

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