Canadians Keeping Unwanted Retail Purchases Rather than Returning Them Since the Pandemic: Study

8/29/2022
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5 min read
Press: Retail Insider
ReturnBear x eShipper

New data by The Angus Reid Forum, commissioned by ReturnBear, Canada’s first end-to-end returns solution, indicates that 46% of Canadians aged 18-34 have lost money from keeping unwanted items they didn’t return since the pandemic.

Other key findings include:

  • 34 per cent of Canadians have lost money from keeping unwanted items they didn’t return since the pandemic. 19 per cent of Canadians have lost over $100, one-in-10 (nine per cent) Canadians have lost $250 or more;
  • Younger Canadians are more likely to have lost money from keeping unwanted items they didn’t return since the pandemic. One-in-five (20 per cent) Canadians aged 18-34 have lost less than $100, 15 per cent have lost at least $250, and nine per cent have lost more than $500;
  • In the past six months, Canadians have been cutting down on spending due to inflation. One-in-four (25 per cent) younger Canadians have felt forced to return clothes they’ve purchased, significantly higher than Canadians aged 35-54 (17 per cent) and especially those 55+ (seven per cent).

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