he Ontario Teachers’ Pension Plan (OTPP) and Cadillac Fairview (CF) saw a need to change how e-commerce product returns are handled, and working with OTPP’s in-house venture builder, Koru, created ReturnBear.
Now led by former Shopify GM Sylvia Ng, ReturnBear hopes to smooth out a major pain point of e-commerce shopping, and is working on expanding its service nationally. ReturnBear is one of the first Canadian startups that aims to offer an end-to-end solution handling product returns on behalf of retailers.