Nearly half of millennials, gen Z lost money by keeping unwanted purchases: survey

2 min read
Press: CTV
ReturnBear x eShipper

Since the beginning of the pandemic, some Canadian shoppers have been adding unnecessary costs to their retail purchases by choosing to keep their unwanted items instead of dealing with the steps to get their money back.

According to ReturnBear, a Canadian e-commerce returns service, 46 per cent of younger Canadians reported losing money on unwanted purchases they haven’t returned since the beginning of the pandemic.

The study, commissioned by the Angus Reid Forum, surveyed 3,010 Canadians online and found that 34 per cent of respondents of all ages lost money on unreturned items; 19 per cent reported losing more than $100 and nine per cent said they lost $250 or more.

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