For all of its conveniences and staggering popularity, online shopping is... not for everyone. Sure, it's for almost everyone, with 82 per cent of Canadians reporting at least one online purchase in 2021, but there are hold-outs.
There are also people who've been so damn frustrated by the process of trying to return a purchase made online that they've fully converted back to IRL consumers for some types of goods.
Shoes, clothes, activewear, bathing suits; it's difficult to gauge by photos alone if these products will fit our bodies and look good. That's why people try this kind of stuff on in stores.
Guest post by eShipper. The eCommerce industry is evolving rapidly. Here are eight trends that every business owner should be aware of, along with some actionable tips on how to capitalize on them.
The Bay, Canada's leading destination for life and style, is excited to announce it has partnered with ReturnBear, Canada's first end-to-end online returns service provider, to provide its customers with easier returns.
If browsing through the Shopify App Store feels like you’re searching for a needle in a haystack you’re not alone. There are over 6000 apps in the App Store across 6 different categories. That’s a lot of time spent browsing!
In partnership with eShipper. Win customers in the long run by stepping up your pre and post purchase customer experience.
Creating The Ultimate Returns Customer Experience With Data Integration. Blog is written by Vanessa Matos — Digital Marketing Manager at VL OMNI.
New data by The Angus Reid Forum, commissioned by ReturnBear, Canada’s first end-to-end returns solution, indicates that 46%...
The Ontario Teachers’ Pension Plan (OTPP) and Cadillac Fairview (CF) saw a need to change how e-commerce product returns are handled...
Since the beginning of the pandemic, some Canadian shoppers have been adding unnecessary costs to their retail purchases by choosing...
An interview with Tyler Gallaghar. Aspart of my series about the “How To Create A Fantastic Retail Experience...
Canada’s first end-to-end returns solution, ReturnBear, is expanding its national footprint in premier Cadillac Fairview malls in Ontario, Quebec...
After an online shopper clicked the buy button, the grey top was loaded into a delivery truck at the Toronto warehouse of online clothing retailer Franc...
Let’s be honest. Logistics is hard. The retail industry is at a tipping point with an average brand expecting to lose 8% in margin by 2025 with the growth of eCommerce.
Nobody likes returns! Customers are annoyed by the many process steps involved, from getting a shipping label to driving to the post office. For brands, returns don’t just mean lost revenue but also more costs.
Returns hurt your bottom line. But with a few effective product return practices, you can limit the number of return requests you receive and boost the health (and profits!) of your store.
Us Canadians are known as kind and helpful folk, so we expect the same kindness from the brands we engage in, especially when it comes to returns.
We ranked the best Return Management Software and Logistics platforms so you can select the perfect return solution for your e-commerce business.
Return fraud is the practice of returning items that don’t qualify for a refund. According to a study performed by the National Retail Federation, about 6% of returns are fraudulent.