Managing Returns From
Pixels to Parcels

American brands trust ReturnBear to optimize the full lifecycle of their international e-commerce returns – from returns software to returns logistics. Give customers a localized return experience while reducing logistics costs.

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The Step-by-Step of End-to-End Returns

STEP 1

Return Portal and Policy Automation Software

Your customers initiate a return using a branded consumer returns portal.

Next:
Convenient Drop-off and Mail-in

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ui from returnbear software
STEP 2

Convenient Drop-off and Mail-in

Meet your customers where they are with package-free / label-free drop-off and local mail-in solutions

Next:
Return Verification and Refund Issuance

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render showing a person scanning a package at a returnbear drop off point
STEP 3

Return Verification and Refund Issuance

Confirm you're getting the right item back to protect from fraud before issuing refunds at ReturnBear drop-off points.

Next:
Return Processing

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STEP 4

Return Processing

Grading and refurbishment of recovered inventory to get items ready for resale or other dispositioning

Next:
Return Consolidation and Logistics

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STEP 5

Return Consolidation and Logistics

Everything from merchandise recovery and consolidation to transportation and cross-border shipping

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The Step-by-Step of End-to-End Returns

Step 1

Return Portal and Policy Automation Software

Your customers initiate a return using a branded consumer returns portal.

Next:

Convenient drop-off and mail-in

arrow icon

Step 2

Convenient Drop-off and Mail-in

Meet your customers where they are with package-free / label-free drop-off and local mail-in solutions.

Next:

Return Verification and Refund Issuance

arrow icon

Step 3

Return Verification and Refund Issuance

Confirm you're getting the right item back to protect from fraud before issuing refunds at ReturnBear drop-off points.

Next:

Return Processing

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Step 4

Return Processing

Grading and refurbishment of recovered inventory to get items ready for resale or other dispositioning.

Next:

Return Consolidation and Logistics

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Step 5

Return Consolidation and Logistics

Everything from merchandise recovery and consolidation to transportation and cross-border shipping.

Next:

Convenient drop-off and mail-in

arrow icon
render of trucks receiving and delivering items

Faster refunds for your customers

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Verified returns to protect against fraud

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Reduce logistics and shipping costs

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Simplify cross border returns management

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Finding The Right Solution

International Returns
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For brands accepting returns from countries where they don’t have comprehensive return logistics operations.

Learn More
Domestic Returns
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For brands accepting returns from within Canada or the US, domestically.

Learn More

INTERNATIONAL RETURNS

Get the Simplicity of Domestic Operations in International Markets

For returns from across the US and Canada that need to be shipped cross-border back to American warehouse facilities.

Instead of
Get
Expensive individual cross-border returns
Local mailing labels, domestic shipping rates, and consolidated returns at drop-off and via bulk shipments
Fraudulent returns eating into your profits
Verified returns to protect from return fraud and support risk-free refunds
Cumbersome cross-border management processes
Pre-clearance, commercial invoices and shipping manifests handled for you

Need Cross-Border Returns from Canada?

Use our Canada-wide package-free, label-free drop-off network with on-the-spot return verification.

For your customers, this means no more label printing, convenient drop-off locations and instant refunds.
Get Started

Up to

70%

of Canadian returns processed by ReturnBear are done via drop-off instead of traditional mail-in

DOMESTIC RETURNS

Optimize Canadian and American Domestic Returns

For returns accepted from Canada or the US, and being sent back to warehouses within the same country.

All Domestic Returns Include

Comprehensive returns software and return portal

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Savings on return costs with mail-in-labels and shipping at preferred rates

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Verified returns to support risk-free and faster refunds

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Reduced distance travelled and costs incurred with East and West Coast hubs

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For Domestic Returns from Canada

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Meet your customers where they are with package-free label-free drop-off locations

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Provide instant refunds for verified returns at any ReturnBear drop-off point

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Save on shipping with drop-off consolidation and preferred domestic mail-in rates

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Processing and option to participate in forward-fulfillment

ADD-ON

Marketplace Returns

Looking for returns management across more channels?

Add marketplace returns for Walmart marketplace, The Bay marketplace and Amazon marketplace on top of your direct to consumer coverage for greater savings and efficiency.

walmart logohbc logoamazon marketplace logo

Ready for your all-in-one returns solution?

Chat with us today to get a custom quote and learn more about how ReturnBear can help streamline returns for you and your customers. Save up to 50% on comparable logistics costs while improving your customers' return experience.

Get Started
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Ready for your all-in-one returns solution?

Chat with us today to get a custom quote and learn more about how ReturnBear can help streamline returns for you and your customers. Save up to 50% on comparable logistics costs while improving your customers' return experience.

Get Started