6min

Marketplace Returns - Returnbear's guide to eCommerce growth and marketplace returns

July 28, 2023
Return Strategy

In the ever-evolving digital landscape, ecommerce marketplaces have emerged as powerful platforms for brands and growing businesses to expand their reach and tap into a global customer base. These marketplaces offer numerous benefits, including increased visibility, simplified logistics, and access to a wide range of potential customers. As businesses adapt to the changing dynamics of the ecommerce space, it becomes essential to explore the untapped potential of marketplaces. 

In this blog post, we will discuss the advantages of expanding into marketplaces, the customer experience, and the importance of a comprehensive return management solution like ReturnBear. We will also highlight why partnering with a Canadian return management solution is an excellent choice for brands and international sellers looking to expand into the Canadian market from abroad.


1. Greater potential for awareness in Marketplaces: Expanding your brand to ecommerce marketplaces offers several advantages that can accelerate your business growth. 

Expanded Reach: Marketplaces attract millions of shoppers, providing brands with access to a vast customer base they may not have reached otherwise. This expanded reach enables brands to increase their visibility and potential sales on a global scale. More shoppers are interested in making marketplace purchases instead of buying in-store. Selling in online marketplaces like TheBay.com, Amazon, Macy’s, eBay, Walmart, etc. will open you up to a larger customer base who is looking for convenience and quick delivery. Often two things online brands struggle to deliver.

Increased Sales Potential: By leveraging the existing traffic and customer base of established marketplaces, brands can boost their sales volume and revenue. These platforms attract customers actively seeking to make purchases, resulting in higher conversion rates compared to standalone websites.

Enhanced Brand Visibility: Marketplaces offer an excellent opportunity to increase brand visibility and awareness. By listing marketplace products alongside established brands, you can gain credibility and exposure, capturing the attention of potential customers who may be unfamiliar with your brand.


2. Simplified Customer Experience in Marketplaces: Marketplaces provide customers with a seamless and convenient shopping experience.

Streamlined Shopping Journey: Marketplaces offer a unified platform for browsing, purchasing, and tracking orders. Customers can easily navigate through different brands, add products to their cart, and proceed to checkout seamlessly, simplifying their overall shopping journey.

Customer Support: Marketplaces generally offer customer support services to handle inquiries and issues from buyers. This frees up your team from dealing with customer service on the marketplace platform, allowing you to concentrate on other aspects of your business.

Streamlined Payment Processing: Marketplaces often offer secure and reliable payment processing systems. This means customers feel comfortable making purchases through a trusted marketplace. The marketplace handles the transactions and ensures timely payments to you.


3. Simplified Return Management Solution in Marketplaces: When expanding to a marketplace, having an efficient return management solution is crucial. 

An effective return management solution ensures customer satisfaction, reduces operational costs, and safeguards brand reputation. Here's why having a proper return management solution is essential:

Customer Satisfaction: A smooth and hassle-free return process improves customer satisfaction and encourages repeat purchases. Brands that prioritize customer-centric return policies build trust and loyalty, establishing strong long-term relationships with their customers.

Operational Efficiency: Returns can be complex and time-consuming to manage, especially when dealing with multiple marketplaces. A comprehensive return management solution like ReturnBear streamlines the entire process, automating return requests, tracking, and refunds, thereby reducing operational costs and saving valuable time.

Brand Reputation: Effective return management plays a crucial role in maintaining a positive brand image. By promptly addressing and resolving return requests, brands demonstrate their commitment to customer satisfaction, enhancing their reputation and fostering positive word-of-mouth.


4. A Comprehensive Return Management Solution: ReturnBear is a leading Canadian return management solution that provides brands and international sellers with a full suite of tools to streamline their marketplace returns. 

Here's why partnering with ReturnBear is an excellent option for brands looking to expand into the Canadian market from abroad:

Multi-Channel Support: ReturnBear can support your US and Canadian returns process across the marketplace channels that you sell on. You can enjoy smooth return management and a consolidated view of returns across your marketplace channels with a single partner. ReturnBear will receive, inspect, approve, and process refunds for brands saving them time and money. Brands can save up to 70% on the cost of returns when they use ReturnBear

Automated Workflows: ReturnBear automates return requests, labels, tracking, and refunds, minimizing manual intervention and streamlining operations. This automation significantly reduces the administrative burden associated with returns, allowing brands to focus on core business activities.

Analytics and Insights: ReturnBear provides valuable analytics and insights into return status and returned inventory availabilityempowering brands to make data-driven decisions and optimize their return management strategies. These insights help improve customer satisfaction and operational efficiency.

North American Return Processing: ReturnBear provides a network of North American processing Hubs to cut mail-in costs and to help inspect, repack, and prepare all of your items for resale. Benefit from cost savings with US and Canadian return consolidation.

US and Canadian Mailing Address: For international brands who are selling into the US or Canada and that require a domestic mailing address, ReturnBear Hubs will be your local return addresses. This will enable you to sell on more marketplaces and serve your customers faster and more more cost effectively with domestic return locations. 

Package-Free Drop-Off Locations: ReturnBear offers package-free drop-off options for your customers in Canada, saving them the headache of printing labels and repacking their returns.

Expanding your brand to ecommerce marketplaces unlocks immense opportunities for audience development, growth and revenue. The benefits of increased reach, enhanced sales potential, and improved brand visibility cannot be underestimated. However, having a comprehensive return management solution is crucial for seamless marketplace expansion. ReturnBear, as a North American return management solution, offers a complete suite of tools to simplify marketplace returns, making it an excellent choice for brands and international sellers looking to expand into the Canadian or US markets. By leveraging the power of marketplaces and partnering with ReturnBear, brands can thrive in the competitive ecommerce space, providing exceptional customer experiences and optimizing their return management processes. Click HERE to learn more. 


Bonus!

We know many consumers read our blog posts, so we’ve curated a list of key insights for shoppers making purchases on marketplaces. Enjoy! 

 a) Familiarize Yourself with the Seller's Return Policy: Before making a purchase on a marketplace, it's essential to review the seller's return policy. Each marketplace seller may have different return policies, including restocking fees, warranty information, and final sale items. Understanding these policies ensures a smoother return process.

b) Keep Track of Order Details: Make a note of your order number and payment method used for easy reference. These details will be helpful when initiating a return or contacting customer support.

c) Check the Order Status and Product Page: Before initiating a return, check the order status and product page on the marketplace. Some marketplaces provide specific return instructions and guidelines, ensuring a hassle-free return experience.

d) Follow the Return Process: Follow the marketplace's designated return process. This typically involves initiating the return, printing the return shipping label, and sending the items back in their original packaging.

e) Utilize the Returns Center or Contact Seller: If you encounter any issues or have questions regarding your return, utilize the marketplace's returns center or contact the seller directly. They can provide guidance and assistance throughout the return process.

f) Be Aware of Refund Policies: Familiarize yourself with the refund policy of the marketplace seller. Some sellers may offer full refunds, while others may provide partial refunds based on the condition of the returned item or restocking fees.

About ReturnBear

ReturnBear’s end-to-end return logistics solution gives eCommerce businesses access to a network of Canadian drop off locations and an automated RMA platform that lets you recover inventory and issue refunds faster. Better returns for you and your customers.

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