You heard right! ReturnBear’s Canadian drop-off network has expanded! We’ve partnered with PenguinPickUp to offer return acceptance at their GTA locations. Starting with several priority locations in Ontario, PenguinPickUp and ReturnBear expect to rollout across the rest of PenguinPickUp’s locations before the end of the year.
Introducing PenguinPickUp and ReturnBear's partnership
Our brand’s customers love skipping the hassle of printing labels and packaging up their returns only to wait weeks for their refund. They’ve come to love and expect our convenient drop-off experience: no printing, no packaging, and refunds initiated on the spot!
PenguinPickUp has built a business based on trustworthy and seamless parcel pick-ups and drop-offs. Being convenient, thoughtful, and efficient is inherent to their service offering, and partnering with them is a natural alliance. We are excited to bring our brand’s customers to a reputable partner for their returns.
"E-commerce returns have a dangerous impact on the environment through packaging waste and the carbon impact of return shipping. At ReturnBear, we are committed to changing things by enabling more circular reverse logistics processes,"
— Sylvia Ng, CEO at ReturnBear
"Retailers need to find ways to reduce waste, protect their margins, and still win on customer experience as online shopping continues to grow. We are excited to partner with PenguinPickUp to expand our drop-off network and help more brands offer convenient, competitive and cost effective return solutions.”
Key Benefits
We’ve teamed up with our friends at PenguinPickUp to offer return acceptance at their GTA locations. Starting with 10 high-demand locations in Ontario in July 2023, together we plan to expand to all PenguinPickUp locations across Canada by the end of the year.
ReturnBear currently has 100+ always-on drop-off locations and our network will continue to grow with our PenguinPickUp partnership.
More drop-off locations means more convenience for your customers, more profitable return supply for your brand, and less waste in the environment.
Our expanding network meets customers where they are, enabling them to conveniently and quickly handle their returns during their day-to-day activities. With a typical return taking less than 60 seconds, customers get instant refunds or store credit processed on the spot! And they don’t even have to repackage their items, or print shipping labels - we let them return package- and label-free, for the most convenient experience possible.
Drop-off returns are typically 60% cheaper than average return shipping labels, and our expanding network makes it easier for brands to keep offering free returns to their customers. You can learn more about how these savings have stacked up for Palladium Boots and Nadaré.
For brands growing their sales (and returns) in Canada, our national network of drop-off locations and processing hubs means we can bring unrivaled opportunities for regional consolidation and zone-skipping that will drive down the costs of your reverse logistics.
“PenguinPickUp is focused on making shipping, receiving, and package returns as frictionless as possible. We're excited that our partnership with ReturnBear provides significant convenience and affordability for both our customers and retail partners.”
— Brad Baker, Interim President at PenguinPickUp
Learn more about PenguinPickUp here.
